These are the evaluation criteria for creditors and suppliers.
- Service performance (quality and results)
• Work or service performed
• Meeting deadlines - Response time and incident management
• Incident response time - Reliability and support
• Offers a guarantee on the product and/or service contracted
• Suitability of the personnel providing the service. - Documentation and formality
• Ease in providing required documentation - Communication
• Ease of contact
• Easy access and communication - Price of the product or service
• Price of the requested product/service (quality-price ratio) - Variety and availability
• Variety of references and/or products
• Timely delivery